Internal training: Masterclass in developmental conversations

Introduction

70% of employee engagement depends on the manager. However, only 13% are satisfied with their manager, but a development discussion could significantly increase this percentage.

Organizations conduct satisfaction surveys and development discussions. These are often based on complicated questionnaires and are seen as a tedious routine. However, the development discussion plays a very important role in the success of the organization and in increasing employee engagement. A development discussion helps the employee understand their role within the organization and find common goals. It is also a great opportunity to identify specialists or future leaders among your employees. Unfortunately, sometimes the development discussion reveals that the employee’s continuation in the organization is not beneficial to anyone. In such cases, it is possible to find the best way to manage the employee’s departure for all parties involved.

Result

As a result of the training, participants will understand the role of the development discussion in the organization and acquire the necessary tools for effectively conducting development discussions and applying the results for the benefit of the organization.

About the Trainer

Kristjan has received military leadership education in the Federal Republic of Germany and the Swiss Confederation. In addition, he has completed business management studies and earned a vocational bachelor’s degree at Tallinn University. He has also completed additional training for educational institution leaders at Tallinn University and is currently finishing his Master’s degree in Organizational Behavior. Over his 27-year career, he has worked as a manager and trainer in both government agencies and private companies. Kristjan’s achievements in the training field include modernizing the training systems of two institutions and implementing new technologies. Additionally, he is a certified Situational Leadership® trainer, an internationally certified virtual trainer, and a PECB training partner.

Learn more about trainer Kristjan Kaskman.

CURRICULUM: Internal training: Masterclass in developmental conversations

Curriculum Area: Management and Administration

Basis for Curriculum Creation: The curriculum is based on public sources and research works, which are referenced in the learning materials.

Objective: The goal of the training is to understand the role of the development discussion in the organization and provide the necessary tools for organizing development discussions effectively and applying the results for the benefit of the organization.

Learning Outcomes (i.e., what participants will achieve by the end of the training):

• Understand the purpose and role of the development discussion in the development and success of the organization and employees.
• Know the impact of the development discussion on the internal climate and work organization of their unit.
• Understand the prerequisites for a successful development discussion and how to apply them in everyday work.
• Be able to prepare for a development discussion using the learning materials.
• Know the general structure of the development discussion and be able to conduct it with the help of guides and learning materials.
• Be able to plan post-discussion activities with the help of learning materials.
• Recognize the most common pitfalls in conducting development discussions.

Target Group: This training is ideal for managers at various levels, HR staff organizing development discussions in the organization, and support personnel and workplace environment specialists who can use the results to provide valuable input for their work.

Prerequisites: Participants are required to have a B2 (independent user) level of Estonian.

Study Volume: 8 academic hours

Training Content:

• The role of the development discussion in the organization
• The development discussion is not just a meeting
• Prerequisites for effective development discussions
• How to extract the maximum benefit from the discussion?
• Preparing for the development discussion
• The structure and conduct of the development discussion
• The development discussion as an opportunity to discover talent
• The most common challenges in development discussions
• Post-discussion activities

Teaching Methods: The training alternates theory and discussions with individual and group work.

Learning Environment Description:
For contact-based learning, the following is required:

• Sufficient space for participants and good visibility in the learning room
• Projector and screen or television
• Whiteboard
• Enough wall space to present group work results

Virtual learning takes place in the Zoom environment. Participants must have:

• A stable internet connection
• A camera (separate or integrated)
• A desktop or laptop is recommended
• Headphones, if possible

Group Size: The maximum number of participants in a group is 16.

Learning Materials: Participants will receive the trainer’s slides and worksheets for note-taking. Depending on the order, participants may also receive an electronic manual upon completion.

Completion Requirements:

• Participation in the training from start to finish
• Active participation
• Completion of the test

Assessment Methods:

• Self-reflection
• Completion of worksheets, resulting in a work plan

Assessment Criteria: Achievement of learning outcomes

Documents Issued:

• Certificate (issued upon completion of all requirements)

Qualification Requirements for the Trainer:

• Completed training as a trainer
• At least 3 years of managerial experience, including conducting development discussions
• Proficiency in Estonian at a minimum C1 level

The curriculum will be adjusted according to the specific needs of the client.

Learn more about the basics of the study program.