Internal training: One-on-One Meeting Masterclass

Introduction

According to employees, only 15% of leaders actually know what employees are really working on. However, investing just 1.25% of one’s time in communication with employees can significantly increase their engagement. The effectiveness of team management largely depends on the trust-based relationship between the leader and the employee. The key is how well the leader can create an environment where the employee can focus on performing their tasks. It is mistakenly believed that communication with an employee during a lunch break or a casual chat in the corridor is enough to build trust or solve ongoing work problems. One-on-one meetings are a sign to the employee that the leader is taking time for them and focusing solely on them. On the other hand, a one-on-one meeting provides the leader with an excellent overview of the situation, helping them quickly respond to changes or solve problems.

Result

As a result of the training, the leader will gain the tools needed to conduct one-on-one meetings and utilize these meetings to create a trusting atmosphere and improve team effectiveness.

About the Trainer

Kristjan has received military leadership education in the Federal Republic of Germany and the Swiss Confederation. In addition, he has completed business management studies and earned a vocational bachelor’s degree in Tallinn University. He has also completed further education in educational leadership at Tallinn University and is currently completing his Master’s in Organizational Behavior. Over his 27-year career, Kristjan has worked as a leader and trainer both in public institutions and private companies. His achievements in the training field include modernizing the training systems of two institutions and introducing new technologies. He is also a certified Situational Leadership® trainer, an internationally certified virtual trainer, and a PECB training partner.

Learn more about the trainer Kristjan Kaskman.

CURRICULUM: Internal Training “One-on-One Meeting Masterclass”

Curriculum Area: Management and Administration

Curriculum Basis: The curriculum is based on public sources and academic research, which are referenced in the study materials.

Objective: The goal of the training is to provide leaders with tools for conducting one-on-one meetings and using the outcomes to create a trusting atmosphere and improve team effectiveness.

Learning Outcomes, or what participants will gain as a result of the training:

• Understand the role of one-on-one meetings in daily management and creating a trusting work environment within the team.
• Be able to prepare for a one-on-one meeting using templates and study materials.
• Be able to conduct a one-on-one meeting using templates and study materials.
• Be able to plan post-meeting activities using templates and study materials.

Target Audience: This training is ideal for:

• Beginner or experienced leaders at any level.
• Project managers who frequently work with different teams.
• Future leaders who are about to start a leadership role within the company or are part of a career program.
• Anyone looking to improve cooperation with colleagues, clients, or partners.

Prerequisites for Starting the Course: Participants must have B2 (independent user) level proficiency in Estonian.

Training Duration: 3 academic hours

Content of the Training:

• The role of meetings in management and their essence
• Preparing for a meeting
• Informing the team
• Conducting the meeting
• A bit of theory as background

Teaching Methods: The training will alternate between theory, discussions, and individual work.

Learning Environment Description:
For in-person training, the following is required:

• Enough space for participants and good visibility in the classroom.
• A projector and screen or a television.
• A flipchart.
• Sufficient wall space to present group work results.

For virtual training via Zoom, participants must have:

• A stable internet connection.
• A camera (separate or integrated).
• It is recommended to use a desktop or laptop.
• Headphones if possible.

Number of Participants: The maximum number of participants in one group is 16.

Study Materials: Participants will receive the trainer’s slides and worksheets for note-taking.

Completion Requirements:

• Participation in the training from start to finish.
• Active involvement.
• Completion of tasks.

Assessment Methods:

• Self-reflection.
• Completion of worksheets, resulting in a work plan.

Assessment Criteria: Achievement of learning outcomes.

Issued Documents:

• Certificate (issued upon meeting the completion requirements).

Qualifications Required for the Trainer:

• Completed trainer training.
• At least 3 years of leadership experience, including conducting development interviews.
• Proficiency in Estonian at least at C1 level.

The curriculum is tailored based on the client’s specific needs.

Learn more about the basics of the study program.